Where competition is very high, customer satisfaction is a crucial factor in determining the competitive advantage of a business over another. To make the difference, companies need to put a lot of attention to the customer needs, eliminating useless lines and waiting times.
ufirst solves the issue in a simple, efficient and innovative way through a free and intuitive app.
Loss of customers due to long waiting times
For customers, the need to leave their office or ask for time-off hours because of the overlapping times with the opening hours of the facilities
Reputational damage for the business because of the difficulty to access services for customers