Offer to your customers a service that improves the reputation of your facility.

Customer care is one of the most valued factors in a business.

Punctuality, efficiency and customer satisfaction are fundamental factors in banks, telecommunication companies, water and energy distribution companies, and green economy services.

Where competition is very high, customer satisfaction is a crucial factor in determining the competitive advantage of a business over another. To make the difference, companies need to put a lot of attention to the customer needs, eliminating useless lines and waiting times.

ufirst solves the issue in a simple, efficient and innovative way through a free and intuitive app.

 

Issues to be solved

 

  • Loss of customers due to long waiting times

  • For customers, the need to leave their office or ask for time-off hours because of the overlapping times with the opening hours of the facilities

 

  • Reputational damage for the business because of the difficulty to access services for customers

  • Stress of the staff who is forced to handle a great number of clients waiting in line
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How ufirst improves the service:

FOR THE CUSTOMERS

  • No lines: the customer reserves his spot in line through the app and he shows up at the right time.
  • No whining: customers do not have to waste their time.
  • No overcrowding: reduction in the number of people waiting.

FOR THE BUSINESS

  • More customers: increase in the number of handled clients
  • More quality: improvement in the service offered to the client (quicker), improvement in the customer experience and consequent customer retention.
  • More prestige: the service is perceived as innovative and high-quality.

ufirst for the business

Why choose our service

  • Increase in the customer satisfaction and in the efficiency of the structure.
  • Optimization of the staff productivity increasing the number of daily hadnled tasks.
  • Increase in the level of innovation of offices through a simple digitalization process.
  • The service is perceived as innovative and high-quality.
  • An easy-to-use digitalization tool that can be used also by over-50 years old customers.