Improve the quality of the service offered to your users.

Long waiting lines to handle simple bureaucratic requests, to obtain a valid document or to get a certificate have always been considered as a painful waste of time. As a matter of fact, it is the main cause for citizens and public employees’ frustration.

ufirst solves the issue in a simple, efficient and innovative way through a free and intuitive app.  

The great number of demands that public offices manages in one single day negatively impact on the waiting times and, as a consequence, on the quality of the service offered.

 

 

Issues to be solved

 

  • Long waiting lines at the citizens’ check-in counters
  • For customers, the need to leave their office or ask for time-off hours because of the overlapping times with the opening hours of the facilities 

 

  • Loss of time due to the processing of paperworks
  • Stress of the staff who is forced to handle a great number of clients waiting in line.
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How ufirst improves the service:

FOR THE CITIZENS

  • No lines: the customer reserves his spot in line through the app and he shows up at the right time.
  • No whining: customers do not have to waste their time.
  • No overcrowding: reduction in the number of people waiting.

FOR THE PUBLIC OFFICES

  • More paperworks: optimize the staff productivity
  • More quality: improvement in the service offered to the client (quicker), improvement in the customer experience and consequent customer retention.
  • More prestige: the service is perceived as innovative and high-quality

Ufirst for the Public Offices

Why choose ufirst

  • Increase in the customer satisfaction and in the efficiency of your facility.
  • Optimize your staff productivity and increase the number of daily managed paperwork.
  • ufirst innovates the offices through a simple digitalization process.
  • The service is perceived as innovative and high-quality.
  • An easy-to-use digitalization process, accessible also to over-50 yars old citizens.