The ideal solution to improve the efficiency and reputation of your facility.

During certain periods of the year, bureaucratic deadlines create long lines at the Registrar Office. This generates long waiting times to handle simple bureaucratic processes, to book an exam, or to get a certificate. Consequently, the loss of time causes a general frustration among students and university staff.

ufirst solves the issue in a simple, efficient and innovative way through a free and intuitive app.  

ufirst lets students select the service they need from their smartphone and get to the Office Counter just when their turn comes.

In a few words? Improve the waiting times and spread the positive word about your facility!



Issues to be solved


  • Long waiting lines at the citizens’ check-in counters

  • Loss of time due to the processing of paperworks


  • Overcrowding of the waiting rooms, with consequent reputational problems
  • Stress of the staff who is forced to handle a great number of clients waiting in line

How ufirst improves the service:


  • No lines: the customer reserves his spot in line through the app and he shows up at the right time.
  • No whining: customers do not have to waste their time.
  • No overcrowding: reduction in the number of people waiting.


  • More paperwork: increase in the number of handled clients.
  • More quality: improvement in the service offered to the client (quicker), improvement in the customer experience and consequent customer retention.
  • More prestige: the service is perceived as innovative and high-quality.

ufirst for the universities

Why choose our service

  • Increase in the customer satisfaction and in the efficiency of the structure.
  • OOptimization of the staff productivity increasing the number of daily handled tasks.
  • Increase in the level of innovation of offices through a simple digitalization process.
  • The service is perceived as innovative and high-quality.
  • An easy-to-use digitalization tool that can be used by anyone.